Our house, our rules
This page is most likely not important to most of our customers and it is primarily targetted at difficult customers, so if you usually have a smile on your face, you might just skip the rest of this page and move on to the next page.
EZOSHosting is not corporate America. We are different. We try to combine the Southern Hospitality Texas is well known for with local Austin attitudes.
As we are your host, you will need to understand that as with every host - guest situation, there are certain rules laid out by the host that you can't expect to change, even if you come waving with a bunch of hundred dollar notes.
As the saying goes: "Our house, our rules."
There are some things money can't buy.
When you sign up for a hosting account with us, you agree to be bound by our Terms, the laws of the State of Texas, your local jurisdiction and possibly the laws of your home country.
Our attitude on things sets us clearly apart from the majority of web hosts. We usually go the extra mile for customers, and it doesn't matter how much they pay. However, as we are a small entity and we have a small team of very dedicated support personell, we expect you to be as friendly to us as you want us to be to you, and frankly, would you really think hosting for $19.99 could give you the right to be unfriendly? This price is a little higher. ;-)
If you're a jerk, we'll be happy to tell you.
This is quite drastically put, but we expect you to treat us the same way you'd like to be treated.
If you have an aggressive attitude, we will try to answer your questions and ignore your attitude, but at some point "enough is enough". We love the work we do and we like to have a good time when working with customers, but if a customer relationship becomes too strained, we might ask you to leave. Don't get us wrong: if we announce a server upgrade, we upgrade the server during the maintenance timeframe and your account turns out to be incompatible with the latest PHP technology, because your account's software was coded 6 years ago, we understand that you're stressed out and upset. You need to understand that usually, we are, too, and screaming at us doesn't fix anything any faster, especially since it is the customer's responsibility to keep his website up to date at all times.
Or think about this from an agreement point of view: When you sign up for our hosting, we set up an agreement and the agreement means that we need to treat each other with respect. If you break that agreement with us, we no longer feel bound to continue to work at our end of the agreement.
You can cancel your account at any time if you are unhappy with us - please understand we can cancel your account at any time if we are unhappy with you.
We want everyone to be happy.
However, there are situations when not every single customer can be made happy. If your account uses 100% of the 8 CPUs for a long period of time we reserve the right to end the processes that use the CPU so much.
The customer is always right. The customer is king.
Please remember that when you submit a ticket we will carefully read your support request. However, when we reply, you have to listen to us, too.
If you need something from us that is outside the scope of what we agree to provide you with, please ask about your options. In most cases, there will be a way to make things happen for you.
Nobody is perfect. You are not always right, just as we are not always right, but if we treat each other with respect and with a value for what we do, we will all have a great hosting experience. Even if you choose eventually to seek out another hosting company, that's ok - but isn't it a much nicer experience to leave a store with a smile and a wave and not return than it is to leave while hurling bricks through the window and the owner chases after you with a baseball bat?
We know that this sounds bizarre, but we have had to fire customers before. The last time this has happened was several years ago, so it doesn't happen too often.
My site has been down for 10 minutes. I am loosing a million dollars.
Once in a while we hear something like that from shared hosting customers on the $2.99 per month hosting accounts.
With a revenue of a million dollars in 10 minutes, you shouldn't be on a shared hosting account. Please ask us about moving your account to a dedicated server with a service level agreement and be prepared to pay just a little more than $2.99 to have your valuable business hosted.